Frequently Asked Questions

Everything you need to know about your Cole Haan experience.

What is the standard shipping timeframe?

Standard shipping typically takes 3-5 business days. We also offer expedited and overnight shipping options for those who need their footwear and accessories sooner.

What is your return policy?

We accept returns of unworn, unwashed, and undamaged merchandise within 30 days of the original purchase date. Items must be returned in their original packaging.

How do I care for my leather shoes?

To maintain the quality of your leather footwear, we recommend using a soft cloth to remove dirt and applying a high-quality leather conditioner or cream regularly to prevent drying and cracking.

Does Cole Haan offer international shipping?

Yes, we ship to many countries worldwide through our international shipping partner. Shipping costs and delivery times vary by destination and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Klarna and Affirm.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.